Servers That Stay Running At 2 AM
Server setup, AWS infrastructure, cloud migration, and DevOps — done by engineers who SSH in and fix problems, not consultants who schedule calls. Response in under 30 minutes for critical issues.
What you get, and what changes
We keep the infrastructure running so nobody on your side has to learn how it works. Servers, cloud accounts, deployment pipelines, backups, certificates, and the monitoring that tells us something is wrong before a customer does. Most of the work is invisible and preventative: patching before an exploit lands, watching disk and memory trends, and testing that a backup actually restores, because an untested backup is a rumour. When something does break, an engineer connects and fixes it rather than opening a ticket and offering you a call slot. Everything runs in your own cloud accounts, so you can hand it to another team or bring it in-house whenever you decide to.
Our Technical Support & Infrastructure Services
Production-ready in 1-2 days, not weeks
Production-ready Linux servers: OS hardening, firewall rules, SSH key-only access, Nginx/Apache configuration, SSL certificates, PHP/Node.js/Python runtime setup, database installation, and automated backups. No default passwords, no open ports you don't need.
6-8 services you need, not 200 you don't
EC2 instances (right-sized, not over-provisioned), RDS databases, S3 storage, CloudFront CDN, Route 53 DNS, IAM roles with least-privilege access, VPC networking, and CloudWatch monitoring. Most businesses we audit are overspending by 30-50% on AWS.
Zero-downtime move from any hosting to cloud
Migrate applications, databases, and files from shared hosting or bare metal to modern cloud infrastructure. Pre-migration audit, staging environment setup, data migration with integrity checks, DNS cutover planning, and post-migration monitoring. Typically completed in 2-4 days.
Push code, deploy automatically, roll back safely
Proper CI/CD pipelines using GitHub Actions, GitLab CI, or Jenkins: automated testing on every push, staging deployments, one-click production deployments, and rollback capability. Docker containerization and Kubernetes orchestration when scale demands it.
Firewalls, SSH hardening, incident response
Firewall configuration, SSH hardening, malware cleanup, vulnerability scanning, and security incident response. We isolate breaches, identify attack vectors, clean infections, patch vulnerabilities, and harden against future attacks with post-incident reports.
Monitoring that catches it before your customers do
Proactive server monitoring, security patches, OS updates, disk space management, log rotation, backup verification, SSL renewals, and performance tuning. Our managed clients never think about their servers because we're watching them around the clock.
Server Setup & Configuration
Production-ready in 1-2 days, not weeks
Production-ready Linux servers: OS hardening, firewall rules, SSH key-only access, Nginx/Apache configuration, SSL certificates, PHP/Node.js/Python runtime setup, database installation, and automated backups. No default passwords, no open ports you don't need.
AWS Infrastructure
6-8 services you need, not 200 you don't
EC2 instances (right-sized, not over-provisioned), RDS databases, S3 storage, CloudFront CDN, Route 53 DNS, IAM roles with least-privilege access, VPC networking, and CloudWatch monitoring. Most businesses we audit are overspending by 30-50% on AWS.
Cloud Migration
Zero-downtime move from any hosting to cloud
Migrate applications, databases, and files from shared hosting or bare metal to modern cloud infrastructure. Pre-migration audit, staging environment setup, data migration with integrity checks, DNS cutover planning, and post-migration monitoring. Typically completed in 2-4 days.
DevOps & CI/CD
Push code, deploy automatically, roll back safely
Proper CI/CD pipelines using GitHub Actions, GitLab CI, or Jenkins: automated testing on every push, staging deployments, one-click production deployments, and rollback capability. Docker containerization and Kubernetes orchestration when scale demands it.
Security & Hardening
Firewalls, SSH hardening, incident response
Firewall configuration, SSH hardening, malware cleanup, vulnerability scanning, and security incident response. We isolate breaches, identify attack vectors, clean infections, patch vulnerabilities, and harden against future attacks with post-incident reports.
Managed Support
Monitoring that catches it before your customers do
Proactive server monitoring, security patches, OS updates, disk space management, log rotation, backup verification, SSL renewals, and performance tuning. Our managed clients never think about their servers because we're watching them around the clock.
Infrastructure That Just Works
We actually fix things
Not 'we'll schedule a call to discuss your infrastructure roadmap.' You call, we SSH in, we fix it. Average response time for critical issues is under 30 minutes.
10+ years of production fires
Data center outages, traffic spikes, security breaches, botched migrations — we've dealt with every disaster. Nothing surprises us, and that's who you want handling your servers.
Right-sized, not over-provisioned
AWS has 200+ services. You need 6-8. We cut through the complexity and set up exactly what your application needs, at the right scale.
Zero-downtime migrations
Pre-migration audit, staging setup, data migration with integrity checks, DNS cutover planning, and post-migration monitoring. Nothing goes down during the move.
Month-to-month, no lock-in
Managed support plans are month-to-month with no long-term commitment. We also offer one-time engagements for specific tasks. Stay because the service is good.
It runs in your accounts
Your AWS, your GCP, your domain registrar. We work inside them rather than reselling you access, so you can hand the whole thing to another team whenever you want.
What "support" covers, stated before you need it
Support arrangements go wrong at the moment something breaks, because that is the first time anyone reads what was actually agreed. We set expectations in writing at the start: what counts as urgent, how quickly you hear from a human, and what falls outside the arrangement entirely.
| Severity | Example | What happens |
|---|---|---|
| Site or system down | Nothing loads; checkout or login failing for everyone | Work starts immediately and continues until service is restored |
| Degraded but usable | Slow pages, one integration failing, intermittent errors | Same working day, with a cause identified before a fix is applied |
| Non-urgent fault | A display bug, a report producing wrong totals | Scheduled into the current cycle |
| Change request | New feature, new page, new integration | Quoted separately — it is work, not a fix |
| Planned maintenance | Patching, certificate renewal, dependency updates | Scheduled in advance, outside business hours where possible |
Right-sized infrastructure, not defensive over-provisioning
A great deal of hosting spend is insurance against a traffic level the business has never seen. It is easy to sell and hard to argue with, because nobody gets blamed for a server that was too large. We size against measured demand with headroom for real peaks, and revisit it — an instance chosen for a launch two years ago is rarely the right one now.
The same discipline applies to tooling. Monitoring that pages someone at three in the morning for an event that resolves itself trains people to ignore alerts, which is worse than having none.
Handover and access
Every credential, DNS record and hosting account stays in your name with your billing attached. We work inside your accounts rather than holding infrastructure on your behalf, so ending an arrangement with us costs you nothing more than removing an access grant.
Fixing causes rather than restarting things
Restarting a service clears the symptom and keeps the cause. That is sometimes the right first move at two in the morning, but it is not where an incident should end. Anything that recurs gets a written cause, a fix, and a check that would catch it earlier next time.
Ten-plus years of production incidents has made us cautious in specific ways: changes go out with a rollback path, backups get restored on a schedule rather than merely existing, and access is separated from individual people so that nothing is blocked by one person being unavailable. Architecture decisions behind all this sit on IT consulting.
How We Work
Audit & Assess
Review current infrastructure, identify risks, bottlenecks, and overspend. Document everything.
Plan & Quote
Detailed action plan with fixed pricing. No surprises. You approve before we touch anything.
Execute
We do the work — setup, migration, or fix. Typically 1-3 days for most infrastructure tasks.
Test & Verify
Load testing, security scan, DNS verification, backup test. Nothing goes live without passing checks.
Handover & Document
Complete documentation of what was done, credentials vault, and runbook for your team.
Monitor & Support
Ongoing monitoring, alerting, and support. We catch problems before your customers do.
Tools We Use
Key Takeaways
Quick summary — everything you need to know about our Technical Support & Infrastructure service
- Server setup and configuration is scoped to your environment — OS hardening, firewall setup, SSL certificates, backups, and deployment flow are planned after an infrastructure audit.
- AWS infrastructure management — EC2, RDS, S3, CloudFront, Route 53, IAM, VPC, and CloudWatch. We right-size your AWS stack and typically reduce bills by 30–50%.
- Cloud migration in 2–4 days — from shared hosting or bare-metal servers to AWS, Google Cloud, or DigitalOcean with zero downtime using staged cutover.
- Managed server support is scoped by uptime needs and system complexity — proactive monitoring, security patches, OS updates, SSL renewals, and alert response can be combined as required.
- Free server audit available — we review your current infrastructure, identify security gaps, performance bottlenecks, and overspending areas at no charge.
Common Questions
How fast can you set up a new server?
Most production server setups take 1-2 days. This includes OS installation, security hardening, web server configuration, SSL setup, database installation, runtime environment setup, and automated backups. Complex multi-server architectures may take 2-4 days.
How do you scope AWS setup?
AWS setup depends on architecture depth: compute, database, storage, CDN, IAM, VPC, monitoring, backup, and deployment requirements. We audit the workload first, then recommend a right-sized setup and cost optimization plan.
Can you migrate our website from shared hosting to AWS?
Yes, we do this regularly. The process includes staging environment setup on AWS, full data and database migration with integrity checks, DNS cutover planning, SSL configuration, and post-migration monitoring. Most migrations complete in 2-4 days with zero downtime.
Do you provide 24/7 support?
Our managed support plans include 24/7 monitoring with automated alerting. For critical issues (server down, security breach), we respond within 30 minutes regardless of time. For non-critical issues, our response time is within 4 business hours.
Can you optimize our slow server?
We profile server performance — CPU, memory, disk I/O, network — identify bottlenecks, optimize database queries, configure caching (Redis, Varnish), tune web server settings, and implement CDN if needed. Most performance issues are resolved in 1-2 days.